Refund & Cancellation Policy

Prepaid wallet

All services of DigitalSMS4U are prepaid. A recharge is added to your wallet and used per message sent.

Refunds

• Wallet balance that has been used for messages cannot be refunded.
• If a recharge was made by mistake or charged twice, write to us within 7 days with the payment details; after verification the amount is refunded to the original payment method.
• Unused balance may be refunded on closing an account, after deducting payment gateway charges and taxes already paid, unless the account was closed for misuse.

Failed messages

Credit for failed messages, where applicable, follows the plan agreed with your account manager and is returned to your wallet, not paid out.

How to request

E-mail [email protected] with your user name, payment reference and reason. Approved refunds are processed within 7–10 working days.