Frequently asked questions

Everything you need to know about our services, DLT and billing. Can't find your answer? Contact us.

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General

What does DigitalSMS4U do?

We provide business messaging in India: bulk SMS, OTP SMS, RCS messaging, the WhatsApp Business API and bulk email – from one panel with one prepaid wallet and one API.

How do I open an account?

Fill the free demo form. Our team calls you, understands your needs and creates your account with test credits.

Do you offer support?

Yes – by phone, WhatsApp and e-mail during working hours, and through support tickets inside your panel.

Is my data safe with you?

Yes. All data travels over HTTPS, panels are protected with login security and API keys, and we never sell or share your contacts.

SMS & DLT

Is DLT registration mandatory?

Yes. TRAI requires every business that sends commercial SMS to register its entity, headers and templates on DLT. We guide you through it.

Can promotional SMS reach DND numbers?

No. Promotional SMS go only to non-DND numbers between 10 AM and 9 PM. Transactional and service messages reach DND numbers 24×7.

Can I send SMS in Hindi?

Yes, Unicode SMS supports Hindi and other Indian languages (70 characters per SMS part).

Can I schedule SMS campaigns?

Yes. Choose the date and time while creating the campaign and it is sent automatically.

RCS & WhatsApp

What is RCS?

RCS is the rich upgrade of SMS with your verified brand name, logo, images, carousels and buttons in the phone's default messaging app.

Is your WhatsApp API official?

Yes. We use Meta's official WhatsApp Business (Cloud) API with approved message templates.

Can I send bulk WhatsApp messages?

Yes, to customers who opted in, using approved templates. Sending limits grow with your number's quality rating.

Can I use RCS and WhatsApp together?

Yes. Both work from the same panel and wallet; you can send WhatsApp or RCS campaigns and fall back to SMS for numbers that cannot receive them.

Billing

How does billing work?

You recharge a prepaid INR wallet and every message deducts its rate. There are no setup or monthly fees.

Do you provide GST invoices?

Yes, a GST invoice is generated for every recharge.

Can I get a custom price?

Yes. Rates depend on volume and route – request a quote with your expected monthly volume.

Is there any minimum recharge?

Recharge as per your need and pay only for the messages you send. Our team tells you the current minimum recharge for your plan.

Ready to reach your customers faster?

Get a free demo and test credits. Our team helps you with DLT registration and setup.

Call Free demo
+91 99938 72432